Privacy Policy mposports — Protection of Your Data & Personal Information

1 Introduction to Our Privacy Commitment

Welcome to the mposports Privacy Policy. This policy outlines how mposports ("we", "us", or "the platform") manages your personal data when you browse the official website, use our portal, or enjoy our mobile app.

As Malaysia's leading online entertainment platform, mposports takes a principled approach to user information privacy. We understand how important it is to safeguard sensitive information such as your name, phone number, banking transactions, and betting history. Our commitment is to provide a fair, secure betting environment protected from unauthorised external access.

By proceeding with registration or using any module on mposports, you acknowledge that you have read and understood the data processing procedures outlined in this policy.

2 Data We Collect

To provide uninterrupted sports betting, live casino, and slot game services, we collect certain categories of data during registration and active use:

• Identification Information: Full name, unique username, date of birth (minimum age verification of 18 years), and supporting document copies if KYC verification is required.
• Contact Information: Valid email address and mobile phone number for account security, withdrawal notifications, and customer support.
• Financial & Transaction Information: FPX deposit transaction details, local bank account transfers, e-wallet verification (such as Touch 'n Go or DuitNow), and withdrawal request records. We never store your online banking password.
• Log & Technical Data: Internet Protocol (IP) address, web browser type, mobile device identifier, access timestamps, and pages visited to detect and prevent account manipulation.
• Betting Data: Sports ticket history, jackpot winnings, casino statistics, and play duration for customer support and fair game audit reviews.

3 Purpose of Data Processing

Information collected is never used arbitrarily. mposports processes your data for the following operational and regulatory purposes:

• Verifying your identity during account creation and ensuring you are 18 years of age or older.
• Processing your deposit transactions and winnings withdrawals promptly and without account errors.
• Granting access to promotions, VIP rewards, welcome bonuses, and cashback rebates that players are eligible to receive.
• Providing 24/7 customer support in Bahasa Melayu to resolve any queries or gameplay disruptions.
• Monitoring the gaming environment for illegal bot activity, fraud attempts, duplicate accounts, and money laundering (AML).
• Implementing responsible gaming features such as personal deposit limit restrictions or temporary account closure upon request.

4 Platform Encryption & Security

At mposports, our digital defences are continuously upgraded in line with the latest cybersecurity technology. We apply multiple layers of protection to ensure player data is never compromised:

All communication between your device and the mposports servers is protected through the Transport Layer Security (TLS/SSL) 256-bit. This means any data transmitted cannot be intercepted, read, or manipulated by third parties while in transit.

Access to the primary server containing member records is restricted to qualified technical staff only, using two-factor authentication (2FA) and scheduled security audits. Should any unusual access attempts be detected from an unrecognised location or device, our system will automatically freeze account activity to protect your balance.

5 Limited Data Sharing

Mposports upholds the principle of absolute confidentiality. We do not sell user data to external advertising companies. Data sharing only occurs under very limited and controlled circumstances, as follows:

• Payment Gateway Providers: Partner banks, FPX, and licensed e-wallet providers for processing deposits and cash withdrawals to your account.
• Licensed Game Providers: Casino and slot game providers' servers (session identifiers only, without exposing your full personal identity) to launch games.
• Legal Obligations & Integrity: Disclosure to regulatory authorities or anti-fraud agencies in the event of an official investigation involving financial crime or money laundering.

6 Site Cookie & Analytics Policy

The mposports platform uses small text files called cookies to recognise your device on subsequent visits. These cookies serve to:

• Maintaining your login session status so you do not need to re-enter your login credentials on every page.
• Remembering your preferred language settings and favourite sports display format.
• Analysing site traffic patterns to identify pages experiencing slowdowns and improve server stability.

You are free to adjust your browser settings to reject cookies. However, certain key mposports features such as access to the live betting area may be affected if session cookies are fully disabled.

7 Data Retention Period

We retain your personal information for as long as your mposports account remains active. Should you choose to close your account or remain inactive for an extended period, your data will be retained in accordance with international licensing legal requirements and financial audit guidelines.

Once the mandatory retention period has ended, all digital files and database records associated with your identifying information will be permanently deleted or anonymised so they can no longer be linked back to your identity.

8 Player Rights in Malaysia

As a valued mposports member, you have full rights regarding the management of your personal information:

• Right of Access: You may review your balance, betting history, and transaction records at any time via your account dashboard.
• Right to Rectification: If your phone number, email, or bank account number changes, you may request an update through customer support.
• Right to Opt Out of Marketing: You can opt out of receiving any promotional newsletters or sports event SMS alerts through your account settings.
• Right to Restrict Processing: You can activate the self-exclusion or account suspension feature if you wish to temporarily pause betting activity via the menu Responsible Gaming us.

9 Amendments to the Privacy Policy

Mposports reserves the right to update this Privacy Policy from time to time in line with server technology developments, new operating procedures, and directives from relevant regulatory bodies. Any major revisions will be clearly displayed on this website along with the latest update date.

Players are encouraged to review the Privacy Policy page periodically. Continued use of the mposports platform after any amendments have been made constitutes your acceptance of the updated terms in effect.

If you have any questions, concerns, or feedback regarding the protection of your personal data at mposports, please contact our customer support team, available 24 hours a day via the official live chat channel on our website.